What to do? I'm a debtor.
Please be aware that IA will always ask you to make payments only to either the known account of your supplier or to IA’s Escrow account with ABN AMRO Bank in Amsterdam.
IA's representatives will never ask you to pay to another party's account. Any request suggesting that you should make your payment to another party or account is a fraud attempt by hackers.
If you receive an e-mail from your supplier with a new bank account, please verify by calling your known contact. You may very well be a victim of hackers.
IA's debt collection guidelines
IA's ethical conduct prescribes that:
we respect each individual's dignity
we treat debtors honestly, fairly and with integrity
we adhere to the law
we demonstrate respect for cultural and religious beliefs
we report bribery and corruption practices
we do not accept cash payments
What you can do to settle your debt
when in default with your supplier
In order to guarantee a smooth settlement of our clients' claim against you, we will have completed an extensive series of procedures before contacting you. This includes verification of our clients' claim and the receipt of goods, investigation of your company and its background, including but not limited to its officers and assets. By the time we contact you, we will be assured that the claim is valid and that your debt is claimable.
When contacted, we advise you to:
Cooperate with our representative
Be honest and open
Demonstrate your willingness to settle the debt
Support our efforts to reach a fair and timely repayment plan
Together we can find a suitable solution.
If you cooperate without delaying the process, you will be considered a 'friendly debtor'.
Our representatives will cooperate with you and offer you a tailor-made repayment plan, which we will monitor closely.
If you do not cooperate in a positive manner, you will be considered a 'hostile debtor'. We will enforce the claim without leniency through any available channel and, if necessary, start up legal proceedings. You will not be able to escape enforcement.